Your privacy is important to us. It is The Wash Stop, Inc.’s policy to respect your privacy regarding any information we may collect from you across our website, http://thewashstoplaundry.com, and other sites we own and operate.
We only ask for personal information when we truly need it to provide a service to you. We collect it by fair and lawful means, with your knowledge and consent. We also let you know why we’re collecting it and how it will be used.
We only retain collected information for as long as necessary to provide you with your requested service. What data we store, we’ll protect within commercially acceptable means to prevent loss and theft, as well as unauthorized access, disclosure, copying, use or modification.
We don’t share any personally identifying information publicly or with third-parties, except when required to by law.
Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and practices of these sites, and cannot accept responsibility or liability for their respective privacy policies.
You are free to refuse our request for your personal information, with the understanding that we may be unable to provide you with some of your desired services.
Your continued use of our website will be regarded as acceptance of our practices around privacy and personal information. If you have any questions about how we handle user data and personal information, feel free to contact us.
This policy is effective as of 6 May 2020.
The Wash Stop, Inc. Terms of Service
1. Website Terms of Service
By accessing the website at http://thewashstoplaundry.com, you are agreeing to be bound by these terms of service, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this website are protected by applicable copyright and trademark law.
2. Use License
- Permission is granted to temporarily download one copy of the materials (information or software) on The Wash Stop, Inc.’s website for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:
- modify or copy the materials;
- use the materials for any commercial purpose, or for any public display (commercial or non-commercial);
- attempt to decompile or reverse engineer any software contained on The Wash Stop, Inc.’s website;
- remove any copyright or other proprietary notations from the materials; or
- transfer the materials to another person or “mirror” the materials on any other server.
- This license shall automatically terminate if you violate any of these restrictions and may be terminated by The Wash Stop, Inc. at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.
- The materials on The Wash Stop, Inc.’s website are provided on an ‘as is’ basis. The Wash Stop, Inc. makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties including, without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights.
- Further, The Wash Stop, Inc. does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its website or otherwise relating to such materials or on any sites linked to this site.
In no event shall The Wash Stop, Inc. or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption) arising out of the use or inability to use the materials on The Wash Stop, Inc.’s website, even if The Wash Stop, Inc. or a The Wash Stop, Inc. authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.
5. Accuracy of materials
The materials appearing on The Wash Stop, Inc.’s website could include technical, typographical, or photographic errors. The Wash Stop, Inc. does not warrant that any of the materials on its website are accurate, complete or current. The Wash Stop, Inc. may make changes to the materials contained on its website at any time without notice. However The Wash Stop, Inc. does not make any commitment to update the materials.
The Wash Stop, Inc. has not reviewed all of the sites linked to its website and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by The Wash Stop, Inc. of the site. Use of any such linked website is at the user’s own risk.
The Wash Stop, Inc. may revise these terms of service for its website at any time without notice. By using this website you are agreeing to be bound by the then current version of these terms of service.
8. Governing Law
These terms and conditions are governed by and construed in accordance with the laws of CA and you irrevocably submit to the exclusive jurisdiction of the courts in that State or location.
1. Laundry Terms of Service
The Wash Stop, Inc. is pleased to provide laundry service to you (“you” or the “customer”), based on your acceptance and compliance with these terms and conditions set forth below. Your use of the The Wash Stop, Inc. website and service indicates your agreement to be bound by the terms and conditions contained herein. If you do not so agree, you must immediately cease using the The Wash Stop, Inc. website and service.
The Wash Stop, Inc. reserves the right to change these Terms of Service without notice. The current version of these Terms of Service can be viewed by clicking on “Legal” located at the footer of any page in the The Wash Stop, Inc. website. The current version of the Terms of Service will supersede all previous versions. Your use of the The Wash Stop, Inc. website or continued use of our service after changes are made means that you agree to be bound by such changes. As such, you should review the Terms of Service periodically.
This agreement is strictly between The Wash Stop, Inc. and its customers and does not in any way constitute or imply any relationship with any other parties. The term “Laundry” may be used to include wash & fold laundry (normal machine washable items), dry cleaning, and dress shirt laundry.
2. Pickup & Delivery
Laundry and/or dry cleaning pickups must be scheduled in advance by the customer. With the exact available pickup and delivery days depending on availability and service area, pickup and delivery generally takes place each week on Monday through Friday, except on certain holidays determined by The Wash Stop, Inc.. The Wash Stop, Inc. reserves the right to determine the pickup and delivery times based on laundry volumes and efficient delivery routes.
The Wash Stop, Inc. may provide the customer with laundry bags upon customer’s first delivery of these separate services. Customers may also use their own laundry bags. Containers and any other receptacle that is not a washable laundry bag or disposable bag are not allowed and may not be returned with an order. For their first pickup and other occasions where the customer does not have the appropriate bag(s), the customer should SEPARATE THEIR WASH & FOLD ORDER FROM THEIR DRY CLEANING ORDER, use plastic trash bags, or some equivalent, and LABEL EACH BAG “LAUNDRY” OR “DRY CLEAN”. Regardless of the bag(s) used, the customer agrees to always separate wash & fold from dry cleaning into separate bags and identify the bags “LAUNDRY” or “DRY CLEAN”. If no labels are found, The Wash Stop, Inc. reserves the right to wash & fold launder or dry clean the items at its sole discretion.
The customer agrees not to include any of the following that are in or attached to any of the items to be cleaned or inside any of the customer’s laundry bags: (i) non-washable items, (ii) items that are labeled for hand washing only, or (iii) any other items not meant for laundering or dry-cleaning. The customer is responsible for any and all damage caused by any items left in the customer’s clothing or laundry bag that cause damage to the clothing of any customer, the cleaning machines, or any other property of The Wash Stop, Inc. or its customers.
The Wash Stop, Inc. is not responsible for, and shall not pay for, any loss, damage or theft of items left unattended by the customer for pickup or delivery. The customer grants The Wash Stop, Inc. personnel access to their pickup and delivery location and will exonerate, hold harmless, protect, and indemnify The Wash Stop, Inc., its employees, its successors, and assigns, from and against any and all loss, liabilities, damages, claims, suits, or actions, judgments, and costs which may arise from intentional acts, omissions, or negligent acts.
3. Missed Pickup or Delivery
If the customer misses a scheduled pickup (no laundry available for pickup) or a scheduled delivery (if the customer is not at their address and they have instructed us not to leave laundry unless they are present), a $9.99 missed pickup/delivery fee may apply, plus other normal fees.
4. Garment Care
The Wash Stop, Inc. will use reasonable efforts to maintain a high quality laundering and cleaning service. The Wash Stop, Inc. accepts no liability for items treated in accordance with the care labels or other instructions provided; or for damage to items without care instructions or care instructions that are obscured or not easily seen. The Wash Stop, Inc. accepts no liability for items that the customer has placed in bags labeled incorrectly, as per specifications in the “Pickup & Delivery” section of these Terms of Service. The Wash Stop, Inc. accepts no liability for items that require special attention to be cleaned; however, as possible and at the discretion The Wash Stop, Inc., we will take special care of these items if they are placed in a separate plastic bag (provided by the customer) located within the customer’s laundry bag and clearly labeled with instructions. The Wash Stop, Inc. is not responsible for items bleeding, shrinking, or otherwise changing as a result of normal processing. Precautions will be taken to alleviate these problems if possible. The Wash Stop, Inc. reserves the right to refuse to clean any garment. The Wash Stop, Inc. does not guarantee the removal of all stains. The Wash Stop, Inc. will re-clean items that, in its sole discretion, were not properly cleaned and have not been worn or used since they were cleaned.
5. Prohibited Items
The customer will not give The Wash Stop, Inc. any items contaminated with solvents, chemicals, or cleaning products. The customer is responsible for any and all damage caused by these items to the clothing of any customer, the cleaning machines, or any other property of The Wash Stop, Inc. or its customers. The Wash Stop, Inc. will not clean items that contain solid feces.
6. Lost Items
In the event of missing items sent for wash & fold laundry, The Wash Stop, Inc. assumes no responsibility for their loss. We make sure each order is carefully tracked and washed and dried separately from other orders to prevent loss. Customers are often unaware of the exact contents of their wash & fold laundry bag, only having a suspicion that a lost item was included in the bag. Commonly, customers blame the laundry service, then later find the item. In the event of any report of lost wash and fold or dry cleaning, The Wash Stop, Inc. will conduct an internal investigation. If lost items are found, they will be returned to the customer. If lost items are not found, and The Wash Stop, Inc. determines that, to our best knowledge, our service is responsible for the loss, we will issue you a credit based on the age and value of the item(s), or as otherwise stated in the terms for damaged items, below.
7. Damaged Items
In the event that a wash & fold, dry cleaning, or a dress shirt item is damaged by The Wash Stop, Inc., we will issue you a refund or credit for the value of that item, based on the value and age of the item. If the customer is not satisfied with the refund or credit offered, they may request that the value be calculated as specified in the International Fair Claims Guide from the International Fabricare Institute (“IFI”). The Fair Claims Guide takes into account the average life of the garment, depreciation for the age of the item, and the current replacement cost. If the customer is unable to document the age of a garment, the customer can attest to the age but The Wash Stop, Inc., in its sole discretion, may limit the minimum age of any garment to one year. If no current replacement cost is available (e.g., because the item is no longer available in stores), The Wash Stop, Inc. may use the replacement cost of a comparable item currently available. Notwithstanding the foregoing, the maximum reimbursement for each individual item is thirty dollars ($30.00) not to exceed the lesser of one hundred fifty dollars ($150.00) per order or twenty five dollars ($25.00) for every ten (10) pounds of wash & fold laundry washed and is subject to standard depreciation schedules as spelled out in the Fair Claim Guide from the International Fabricare Institute (“IFI”). The limit to this policy is three hundred dollars ($300.00) per customer per year. Although The Wash Stop, Inc. is not liable for damage or loss due to the fault of third-party service providers, we may, in our sole discretion, choose to reimburse the customer in these events as described above.
We are not liable for pre-existing damage. If we find any pre-existing damage or have a concern about processing an item, we may process it at our discretion on a best efforts basis. Or, we may return the item without cleaning it. In addition, items which are purposely torn, distressed, or damaged by the manufacturer (e.g. jeans, denim garments, etc.), can not be included in any damage claim.
The Wash Stop, Inc. is not responsible for the loss or damage to any personal or non-cleanable item(s) left in clothing, washable items, or pickup or delivery bags such as money, jewelry, or other items. The Wash Stop, Inc. is also not responsible when such items (and including ink pens, markers, pencils, crayons, lip balm, etc.) result in damage to items during our processing. While we try to detect and remove these items before processing, you agree not to leave such items in your laundry, dry cleaning, dress shirt, or pickup or delivery bags.
Missing or damaged items must be reported to us within forty-eight (48) hours of delivery of the item(s). The sooner lost items are reported, the better chance we have of finding them.
The Wash Stop, Inc. reserves the right to change prices at any time and is not responsible for errors on the website related to pricing information. The Wash Stop, Inc. reserves the right to modify its pricing without notice.
A minimum order size applies for wash & fold laundry (10 lb). If a customer wants an order split into multiple smaller orders for separate washing, each smaller order must also be a 10 lb minimum order. Any order less than the minimum order will be charged at the minimum order rate.
Payment is accepted by cash, debit, or credit card. Cash payments are unavailable to customers using pickup or delivery service. Payments for completed services are non-refundable. In the event that The Wash Stop, Inc. is unable to authorize the customer’s credit card for payment, laundry may be held until payment for current and prior services is received.
10. Third-Party Service Providers
The Wash Stop, Inc. reserves the right to utilize any vendor or outside service provider, for any service, in its sole discretion, without notice to the customer.
11. Your Account
You are responsible for, and agree to pay promptly, all charges to your account, including applicable taxes and purchases by you or anyone you allow to use your account. You agree and accept responsibility for keeping all your account information current, including address, payment information, telephone number, and e-mail address. You can update your information by filling out a New Customer Form on the “Sign Up” page of our website with your updated information. You agree that you will not provide fraudulent information and that you are solely responsible for any information you provide to The Wash Stop, Inc. You will comply with all laws applicable to your activities on the website and with this Agreement. The Wash Stop, Inc. does not collect payments or credit card information on the website.
12. Texts & Phone Calls
By using our service, you agree we may call and send you text messages with important information about your laundry orders. Message and data rates may apply.
13. Copyright and Ownership
All website content, design, text, graphics, and interfaces are the property of, or duly licensed to, The Wash Stop, Inc.. Any use of materials on this website, including modification, distribution, or reproduction for purposes other than using services provided by The Wash Stop, Inc., without the prior written permission of The Wash Stop, Inc. is strictly prohibited. You acknowledge that The Wash Stop, Inc. and/or third-party content providers remain the owners of such material and that you do not acquire any of those ownership rights by downloading copyrighted material. The Wash Stop, Inc. reserves the right to revoke this authorization at any time, and any use will be discontinued immediately on written notice from The Wash Stop, Inc.
The Wash Stop, Inc. liability shall be limited to general money damages in a maximum amount not to exceed one hundred fifty dollars ($150.00). This liability shall be the extent of The Wash Stop, Inc.’s liability regardless of the form in which any legal or equitable action may be brought and the foregoing shall constitute the customer’s exclusive remedy. In no event will The Wash Stop, Inc. be held liable or be responsible for any consequential, special, indirect, incidental or punitive loss or damages, whether or not The Wash Stop, Inc. knew or should have known of the likelihood of any such loss or damages. The Wash Stop, Inc. disclaims all warranties, express or implied, with respect to the services rendered to the customer.
15. Venue and Choice of Law
Any suit involving any dispute arising between The Wash Stop, Inc. and the customer may only be brought in the County of Santa Clara in the California State Court or United States Federal Court having jurisdiction over the subject matter of the dispute and that is in, or the shortest distance from, San Jose, California. These terms of service and the relationship between the parties shall be interpreted, construed, and governed according to the internal laws of the State of California, without reference to its choice of law rules.